At rKavach, we strive to provide our customers with the best possible service. If you are not entirely satisfied with your purchase or if you wish to cancel your subscription, we offer a refund policy to ensure a fair and transparent process.
1. Eligibility for Refund
You may be eligible for a refund under the following circumstances:
- Your subscription plan is rejected due to technical or administrative reasons.
- You request cancellation of your subscription within the window period of 7 days from the date of purchase.
2. Refund Process
To request a refund, please contact our customer support team at info.rkavach@kotikfoundation.com within the specified timeframe. Please provide your order details and the reason for your refund request.
Upon verification and approval of your refund request, we will process the refund amount through the same payment method used for the original purchase. Please note that operational expenses and administrative fees may be deducted from the refund amount.
3. Deduction of Operational Expenses
In the case of a refund, operational expenses incurred during the processing of your subscription or transaction may be deducted from the refund amount. These expenses include but are not limited to transaction fees, administrative costs, and service charges.
4. Timing of Refund
Refunds will be processed within a reasonable timeframe after the approval of your refund request. Please allow up to 30 days for the refunded amount to reflect in your account, depending on your bank or payment provider’s processing times.
5. Exclusions
Please note that certain products or services may be exempt from our refund policy, such as digital downloads, personalized services, or products with a specified non-refundable policy. Additionally, refunds may not be provided if the subscription plan has already been activated or if the cancellation request is made after the specified window period.
6. Contact Us
If you have any questions, concerns, or requests regarding our refund policy, please contact us at contact@rkavach.com. Our customer support team will be happy to assist you and address any issues you may encounter.
7. Changes to Refund Policy
rKavach reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates or changes.
Effective Date
This refund policy is effective as of 15 May 2022.
Thank you for choosing rKavach. We appreciate your trust in our services, and we are committed to providing you with a seamless and satisfactory experience.